Hotel Design and Customer Convenience

Having been to (and stayed in) two different hotels in the 4-5 star category in recent times for seminars on the IMT-Grenoble doctorate (DBA), these are observations born of necessity. One major irritant that I find in hotels is that you need your key card to operate the lift. It is a huge inconvenience to the guest, as you are caught unawares and then left to figure it out. And the visitor cannot visit on his own, without an escort. Overdoing the security bit? You bet.

The other great inexplicable I find is that bathtubs have gone missing. They used to be a luxury that one could indulge in without stepping out of you room. You do have fancier and fancier showers with five different ways to use them, but they are not the same thing.

The third I find most irritating is the (lack of) lighting in the room. They have eight different lights, but not one bright enough to light up the room entirely. You have to struggle first to find the hidden switches, and then to just read normally. TV remotes galore confuse you further. Why do you need two remotes when one will do? Anyway, the stress is on showing off rather than on functionality is my conclusion. I prefer the old-world options with basic aesthetics. Heck, I AM old-world.


3 comments:

Diamond Head said...

Before check in (born out of the inconvenient truth) guests could ask for a 'Stay Back' lanyard to hang on their necks to avoid all manners of attendants drooling over you - from check in guides to bell hops to unknown service peddlers.
Also stop prattling and give me a book to read about all your amenities because its holding up the line..

Rajendra said...

I left out another major one. Plug points that are so difficult to plug into that you end up tear-hairing- my term for tearing your hair out!

Unknown said...

Good info but there is no guarantee the developer will ever build it.
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